Returns

Refund Policy

Returns Policy	We accept returns within 30 days of the delivery date, but only for unused products. -The condition for return is that the product must be in the same condition as when it was delivered. -When returning the product, please return all original packaging. ・Outer packaging (original bag) ・Product tags ・Accessories (accessories, etc.) -Return shipping fees and costs associated with returning the item must be borne by the customer. -Please make sure to send the returned item by a method that leaves a delivery record, such as courier service. Please manage the item under your own responsibility until it arrives at our company. -If you wish to return an item, please be sure to contact us using the inquiry form . We will not accept any returned items without prior notice under any circumstances. There is a possibility that the item will be automatically returned. -Gift cards cannot be returned, exchanged or refunded.
If you receive a defective or different product	We apologize for any inconvenience caused. If the delivered product is different from the order or is defective, please contact us via the inquiry form within 30 days of the product arrival date. After confirming the returned product, we will promptly exchange it. -We will cover the return shipping costs and return shipping fees. - If the product is faulty, we will exchange it for the same product if we have it in stock. If we don't have any stock available, we will refund you. -We accept exchanges for unused products within 30 days of the product arrival date.
Exchange Policy	We do not accept exchanges for reasons related to the customer, such as differences in image or incorrect purchase. -If you would like to exchange an item, please return the item and place a new order. -If you wish to return an item, please contact us via our inquiry form within 30 days of receiving the item.
Cancellation Policy	Orders cannot be cancelled once the product has been shipped. -Orders placed after this time will usually be shipped on the next business day. (Business days: excluding Saturdays, Sundays, holidays, and long holidays) -If you wish to return an item, please contact us via our inquiry form within 30 days of receiving the item.
Refund Policy	As a general rule, refunds will be made using the same payment method used at the time of your order. -Depending on the closing date of your credit card, the payment may not be canceled, but may be debited once and refunded the following month. For details, please contact your credit card company directly.
We cannot accept returns or exchanges in the following cases:	-If more than 31 days have passed since the product arrived - If you have not contacted us in advance via the inquiry form - If the returned item cannot be confirmed within 10 days after you notify us of your request for return -If the item cannot be determined to be "unused" according to our standards
Customer Support Hours	Monday to Friday 10:00 to 17:00 *Excluding weekends, national holidays, and long holidays -Inquiries received outside business hours will be handled from the next business day onwards.